ConnectCore – Front end

It is expected that the adoption of technology should enable banks to increase their operational efficiency and deliver superior customer service. But is this always true? Banks will not achieve the desired outcomes from technology implementations, if the adoption is not effective. 

Very often technologies are too complex and cumbersome for the bank’s employees to extract the required benefits. Banks need a simple and effective solution that will help in delivering the desired outcomes. 

ConnectCore - Front end is an easy-to-use, web-based branch interface, offering business-users speedy and stress-free access to the bank’s core systems and applications. The tool helps in unlocking the true potential of the core applications, across the enterprise. 

Combined with ConnectCore-Core bank and the Data Management solution from IDEALINVENT, Front end offers a powerful, comprehensive and complete solution for banks operating in today’s dynamic environment. 

Features 

  • Plug-and-play model
  • Completely widget-driven Teller interface
  • Customized workflows with Process Designer embedded in the Front end architecture
  • Comprehensive CRM, Teller and Task Management Framework
  • Superior integration capabilities with the backend core – whether the ConnectCore-Core bank or any third party application 

Business benefits 

  • Quick and easy to deploy
  • Allows complete customization of the interface for bank-specific workflows, processes and user profiles 
  • Allows tellers to manage all tasks on a single intuitive user interface
  • Enables business-users to manage end-to-end tasks with ease
  • Provides a 360 degree view of your customers across all touch points
  • Reduces processing turnaround significantly
  • Enables faster employee learning cycles
  • Supports each branch and staff to rapidly scale to maximum potential 

Banking on best-in-class services: Teller

  • Handle large transaction volumes
  • Improve transactional efficiency
  • Know complete customer transaction history
  • Improve process turnaround
  • Interact directly with customers within the system

Engage, Experience, Enhance: Customer Relationship Management (CRM) 

  • Offer higher customer engagement
  • Avail powerful search across your customer database
  • Link front end customer interaction with back end processes
  • Proactively anticipate and meet customer needs
  • Translate cross-channel view into superior customer experience

Customize Workflows to Gain Efficiency: Task Management 

  • Powerful, inbuilt Document Management System that supports paperless workflows
  • Create and deploy complex processes with Process Designer
  • Assign different user groups for transactions that move across groups within the bank
  • Automate routing of tasks from external systems based on capacity management
  • Create, view, share and edit documents seamlessly